Privacy Policy

Introduction

This Privacy Policy outlines how Memo, an online casino operating under the license of Antillephone N.V. in Curacao, collects, uses, and protects personal data in compliance with applicable data protection laws and gambling regulations in the United Kingdom. By using our services, you consent to the practices described in this policy.

Data Collection

Memo collects various types of personal data to offer and improve our services. The categories of data we collect include:

• Registration Data: Information provided during the account registration process, including name, address, date of birth, and contact details.
• Payment Details: Information related to financial transactions, including credit card details, bank account information, and transaction history.
• Technical Logs: Data collected automatically when you use our website, such as IP addresses, browser type, operating system, and cookies.

Purpose of Data Usage

The personal data we collect is utilized for several key purposes, including:

• Account Management: To create and maintain user accounts, enabling users to access our gaming services securely.
• Marketing Communication: To send promotional materials, newsletters, and updates about new games, features, or services, where legally permissible.
• Anti-Fraud Checks: To verify the identity of users and prevent fraudulent activities within the platform.
• AML Compliance: To adhere to Anti-Money Laundering regulations by monitoring and reporting suspicious activities as required by law.
• KYC Procedures: To conduct Know Your Customer checks to ensure compliance with legal obligations and enhance the security of our platform.

Data Sharing

Memo may share personal data with third parties in the following circumstances:

• Payment Providers: To facilitate transactions and ensure secure payment processes.
• Verification Partners: To confirm the identity and eligibility of users for gaming services.
• Regulatory Authorities: To comply with legal obligations and provide necessary information to relevant authorities as mandated by law.

User Rights

Users have specific rights regarding their personal data under applicable data protection legislation. These include:

• Right to Access: Users can request access to the personal data we hold about them.
• Right to Rectification: Users may request corrections to inaccurate personal data.
• Right to Deletion: Users have the right to request the deletion of their personal data under certain circumstances.
• Right to Restrict Processing: Users can request that we restrict the processing of their personal data in specific situations.

To exercise these rights, users may contact the support team for assistance.

Cookie Policy

Memo employs cookies to enhance user experience and improve the functionality of our website. Cookies are small text files stored on the user’s device when visiting our site. The types of cookies used include:

• Essential Cookies: Necessary for the operation of the website, enabling basic functionalities such as page navigation and access to secure areas of the site.
• Analytical Cookies: Used to collect information about how users interact with our site, helping us understand user behavior and improve performance.

Users can manage cookie preferences through their browser settings, although disabling cookies may affect the functionality of our services.

Data Security

Memo implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. We regularly review our security practices to ensure the highest standards of data protection.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Data retention periods may vary depending on the nature of the data and the context of its collection.

Changes to the Privacy Policy

Memo reserves the right to modify this Privacy Policy at any time. Any changes will be communicated to users via our website, and continued use of our services will constitute acceptance of the new terms. Users are encouraged to review this policy periodically for any updates.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, users are encouraged to reach out to the support team for assistance. We are committed to addressing any inquiries and ensuring transparency in our data handling practices.