Terms and Conditions

Introduction and License

These Terms and Conditions (“Terms”) govern your use of the services provided by Memo (“the Casino”), operated under a license issued by Curacao (Antillephone N.V.). Memo offers a range of online gambling services including real-money gaming, sports betting, and various casino games. By accessing or using our services, you agree to comply with these Terms and all applicable laws and regulations.

Eligibility

To participate in the services offered by Memo, you must be at least 18 years old. Users from the United Kingdom and other restricted jurisdictions are prohibited from creating an account or engaging in any gambling activities. It is your responsibility to ensure that your use of the services complies with the laws of your jurisdiction.

Account Rules

Only one account is permitted per person. Multiple accounts will be subject to closure.
Users must complete Know Your Customer (KYC) verification to establish identity and age before engaging in real-money gambling.
You are responsible for maintaining the confidentiality of your account details and are liable for any activities conducted under your account.
Any unauthorized use of your account must be reported to the support team immediately.
Violation of these rules may lead to account suspension or termination.

Deposits and Withdrawals

All transactions must be made using valid payment methods accepted by the Casino.
Deposits will be processed immediately, while withdrawals may take up to 3-5 business days pending verification.
Memo adheres to strict Anti-Money Laundering (AML) regulations and may request additional documentation to verify your identity and payment methods.
Users must ensure that their payment methods are registered in their name.
All transactions are subject to review and may be delayed if deemed necessary for compliance purposes.

Prohibited Activities

The following activities are strictly prohibited:

Cheating or attempting to manipulate the outcomes of games.
Engaging in fraudulent activities or bonus abuse.
Using automated systems or bots to play games.
Exploiting system errors or bugs for personal gain.
Any form of unauthorized manipulation of gameplay will result in immediate account suspension.

Limitation of Liability and Termination

Memo reserves the right to suspend, restrict, or permanently close accounts if any of the Terms are violated, if there is a suspicion of fraudulent activity, or if required by regulatory authorities. The Casino shall not be liable for any losses or damages arising from the suspension or termination of your account.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms outlined at the time of the offer.
Users must meet the wagering requirements associated with bonuses before they can withdraw any winnings derived from bonus funds.
The Casino reserves the right to amend, modify, or cancel any promotions at its discretion.

Fair Play and Game Integrity Rules

Memo is committed to fair play and the integrity of its games. All games are regularly tested for fairness and randomness. Any attempt to manipulate the results of games will result in immediate account action.

Fraud Prevention and Security Monitoring

Memo employs advanced security measures to protect user data and financial transactions. The Casino conducts regular monitoring for suspicious activities to prevent fraud. Users must also take appropriate measures to secure their accounts and report any suspicious activities to the support team.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team to resolve the issue. If the dispute cannot be resolved amicably, users may escalate the matter to the appropriate regulatory bodies as per UK gambling regulations.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Responsible Gambling Measures and User Protection Tools

Memo is committed to promoting responsible gambling. Users are encouraged to set limits on their deposits, losses, and session durations. The Casino provides various tools to assist users in managing their gambling behavior, including self-exclusion options. If you feel that your gambling may be becoming a problem, we encourage you to seek help and utilize the available resources.